Tierpoint (Philadelphia) Maintenance resulted in power outage and cycling (6/21/2015)

Help Desk

June 22, 2015 17:24

ACTIVITY: PDU MAINTENANCE, POWER DISRUPTION - POWER NOW RESTORED

Initial Notice: 6/11/15, 11:20 EDT

Reminder Notice: 6/19/15, 17:00 EDT

Emergency Notice: 6/21/15, 02:50EDT

DATES/TIMES:

6/21/15, 02:05 EDT - 02:35 EDT

During planned PDU maintenance and EPO integration, we have experienced an unplanned disruption of power to some power circuits. Power has been restored and we will follow up with an RCA.

REASON: SCHEDULED PDU AND EPO INTEGRATION, UNPLANNED DISRUPTION OF POWER, CAUSE IS TO BE DETERMINED

CUSTOMER IMPACT: POSSIBLE LOSS OF POWER DURING REFERENCED WINDOW, POWER HAS NOW BEEN RESTORED

TPP-RCA-20150621.pdf (100 KB)

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3 Comments

Date Votes

0

Help Desk June 21, 2015 16:22

We believe that all of Access Hosting's services have been restored after this outage. If you have any issues, please open a support ticket so that we may address it ASAP. The stability of our network is of the utmost importance to us and we will be following up with our data center to be reimbursed for their failure.

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Help Desk June 22, 2015 13:39

SharePoint Foundation (sharepoint99.com) customers are still affected by a lingering DC error from this power lose. We are working on it now and should have it fixed shortly.

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Help Desk June 22, 2015 14:17

SharePoint Foundation customers on Sharepoint99.com should be reconnected to the SQL server and should be able to connect to their sharepoint site.

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